Refund and return Policy

Refund and Return Policy
Any claims for damaged/defective items must be made within 2 weeks of receiving the product, providing a photo of the item. For parcels lost in transit, all claims must be made no later than 4 weeks after the expected delivery date. Claims deemed to be an error on our part are covered at our cost.

If you notice a problem with the products or anything else with your order, please submit a problem report.

Incorrect address – If you provide an address deemed insufficient by the courier, your shipment will be returned to our premises. You will be responsible for reshipping costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed: Unclaimed shipments are returned to our facility and you will be responsible for the cost of a reshipment to yourself.

P.I.C.O.S.(owner of the trademark UBI NOW) does not accept returns of sealed goods, such as, but not limited to, face masks, which are unsuitable for return due to health or hygiene reasons. You hereby agree that any orders returned with face masks will not be available for reshipment and will be cancelled.

The return request will be subject to evaluation to verify if the product has been used or destroyed, even if partially. In these cases, a refund will not be possible.

Notification for EU consumers: Pursuant to article 16, letters c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be foreseen for unsealed goods and therefore not suitable for return for reasons of health protection or hygiene, therefore UBI NOW reserves the right to refuse the return at its sole discretion.

To open a return request, write to:

This Policy shall be governed by and interpreted in accordance with the Italian language regardless of any translation made for any purpose.